A J.D. Power brand loyalty study finds most car buyers return to the same brand when trading in their used vehicles.
Lexus and Subaru rank highest for third consecutive year.
Wholesale used vehicle prices have increased 37% over the past 20 weeks and used retail prices rose 15% since the end of 2020.
According to the J.D. Power 2021 U.S. Automotive Commercial Lending Satisfaction Study, the difference between good and great dealer-lender relationships comes down to four key steps.
Remote online notarization to streamline touchless purchase of vehicles and more.
This program recognizes the importance of the customer experience.
DealerPolicy announced a collaboration with J.D. Power, to deliver instant, personalized insurance quotes to car buyers.
Customer retention takes spotlight as 1.8 million auto leases mature between March and July.
Coronavirus Fallout: Vehicle service customer satisfaction Improves, but dealers should prepare for parts shortages and dissatisfied owners reports J.D. Power.
January to see modest declines despite record incentives.
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